Who is TechBuddy for?
Technical
documentation
Historical tickets
Wiki/articles
Product catalog
Training materials
Tech support
“I need to quickly find the answer in our knowledge base.”
30% faster problem resolution
Customer
“I want know how to fix my faulty device."
Up to 30% fewer support call
Technicians
“I need all the know-how at my hands when in the field.”
Fewer failed on-site repairs
Does this sounds familiar?
Overwhelmed support teams
Hiring and onboarding take months
Scattered knowledge
We've seen these problems in every manufacturing company we worked with.
Here is our offer:
Win customers with exceptional service
In competitive industrial sectors, customer support is a key differentiator.
Answers you can trust
Even the best models can make mistakes — that’s why we focus on minimizing incorrect recommendations:
- Clearly show where the model got its answer
- Transparent list of data sources
- Long-term issues surfaced through your feedback
Support tailored to different roles
With AI, it’s essential that end users get help — not obstacles.
With TechBuddy, you don’t need to explain the context of your role; we’ve already prepared that for you:
- Tech Support – Detailed answers to complex questions
- Technicians – Fast responses and focus on similar past tickets
- Customers – Clear, user-friendly answers to common issues with limited data access
Analytics & Insights
Dashboards and reports that help you identify:
- What problems your products typically encounter
- Which parts of the documentation need to be completed
- What knowledge your employees are missing
Customizable Performance
We fine-tune the solution based on your team's feedback to improve accuracy and usefulness.
Support for Image-Rich Documentation
TechBuddy is built to work with manuals full of diagrams, schematics, and visuals.
Best AI Model
With us, you’ll always get the best available model on the market.
“We reduced support calls by 25% – and junior agents started solving complex issues in weeks, not months.”
Get started fast with 1 month free trial
Start testing the solution for free 2 weeks from the first meetings.
Intro call
We’ll show you how it works and set up data access.
2 weeks to test
Upload your data and start testing with real questions.
1 month to fine-tune
You give feedback, we fine-tune the responses.
Full deployment
A custom-tested version, ready to go
How much does TechBuddy cost
1-month pilot free
No commitment. We’ll help with your data and onboarding.
Usage-based pricing
Monthly payments based on the users. No hidden fees.
No complex implementation
No integrations. Send documents, we’ll handle the rest
Team
We’re part of DataSentics – one of the largest AI/ML companies in Central Europe. Over the past 9 years, we’ve delivered 300+ data and AI projects – from small pilots to large global systems.
TechBuddy was born out of our Manufacturing division. We’ve built intelligent tools for global manufacturers – and now we’re bringing that know-how to small and mid-sized companies. Without complex integrations. Built to work even where big projects aren't an option.